This agreement governs the general terms and conditions for the purchase of services offered on this website by MUAY TAX ADVISORS, S.L. (Tax ID B67659607), with registered address at C. COLÓN, 10 13, 46004 Valencia (Valencia), Spain.
Contact details:
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Address: C. COLÓN, 10 13, 46004 Valencia (Valencia), Spain
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Email: support@muaytax.com
By completing the registration process and purchasing any of our services—under any payment method—the CLIENT expressly accepts the clauses set out below, as well as the conditions of access and use of the portal and the privacy policy.
This contract is permanently available in the legal notices on our website and may be consulted by the CLIENT at any time.
1. Prices and taxes
The price of our products (excluding taxes) is the one shown for each item on the website m184.muaytax.com.
Once the service and payment modality have been selected, the final purchase price will be shown before confirming the order and proceeding to payment, and subsequently on the invoice.
The price includes only the services specified in the description; anything not reflected there is not included.
Offers and discounts
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10% for annual payment: Selecting annual payment for a service entitles you to a 10% discount on that payment. The discount is calculated by multiplying the monthly cost by 12 and applying 10% to that total. Annual prices shown on the website already include the discount.
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“Europe 5” promotion: When contracting VAT maintenance in at least 5 countries marked on the website with the EU flag (Spain, Italy, France, Germany, Poland, Czech Republic, Netherlands and Sweden), you will receive a 25% discount on registrations and free maintenance in one country as long as the other 4 remain contracted.
For registrations, the 25% discount applies only if the 5 (or more) countries are contracted at the same time, while the free maintenance country will be offered even if VAT maintenance services were contracted on a staggered basis. -
“Switch to us” promotion: A company that contracts VAT maintenance services with MUAYTAX and already has a VAT number in the country for which the service is contracted will receive 2 months of VAT maintenance for free.
2. Service availability and execution time
All services offered on the website are available and can be contracted from anywhere in the world. Service delivery will begin once payment has been correctly received.
The CLIENT may check progress and status by emailing support@muaytax.com.
3. Payment and invoicing
Payment may be made by debit/credit card (American Express, Mastercard or Visa). The transaction is carried out directly with the banking entity via Stripe payment gateways.
* MUAY TAX ADVISORS, S.L. does not have access to your card details. All our payment systems are fully secure.
SEPA Direct Debit is also accepted. To do so, the client must authorise MUAYTAX (Muay Tax Advisors, S.L.) to collect the payment.
Monthly payments will be charged periodically and recurrently on the 25th of each month, as a prepayment for services to be provided the following month. Annual payments are charged once a year on the same day the first charge was made.
4. Customer requirements
Contracting the service requires the CLIENT to be recognised as a business or professional and to be up to date with all legal obligations. Use of these services by persons acting outside their professional activity is expressly prohibited; in all cases, the user must be over 18 years of age. MUAY TAX assumes no liability if an individual or minor, in breach of these conditions, misuses the services.
The CLIENT must provide truthful information. Data provided will be presumed accurate and that all indicated conditions are met; MUAY TAX assumes no responsibility otherwise.
The CLIENT declares and warrants the accuracy and truthfulness of the information provided upon registration and is responsible for keeping it updated.
The CLIENT declares to be the professional or representative of the entity under whose identity the user profile has been created. If acting on behalf of a third party, the CLIENT declares and warrants being authorised to accept these Terms on their behalf and agrees to assume responsibility arising from the use of the application and to indemnify MUAY TAX in case of breach.
The CLIENT acknowledges having sufficient legal capacity to be contractually bound and not being legally incapacitated to carry out the contracted services.
5. Purchase procedure
All our services are detailed on the website, mainly consisting of VAT (or equivalent) registration in one, several or all of the offered countries, with maintenance.
These services are offered separately or bundled in different packs and promotions. They constitute the items available for purchase and will be contracted under the specific conditions established for each.
The website guides you through the purchase process. Steps:
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Choose the service or bundle to purchase.
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Select the payment modality (recurring payments or annual payment).
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Log in with your client account or register by completing the registration form with your personal data to create a new user account, providing all data necessary for service delivery. You will receive confirmation by email once registration is complete. The username and password are personal and the registrant is solely responsible for their safekeeping. Through your account you may manage and update your data.
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Verify the order: selected services and total price are displayed.
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Provide a billing address.
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Tick the checkbox to confirm reading and acceptance of the terms and conditions of sale and the privacy policy.
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The website will then provide the mechanisms to make payment according to the chosen system.
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Confirm the order by clicking “Contract the service”.
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After clicking “Contract the service”, a confirmation email will be sent with next steps.
6. Order confirmation
The contract is perfected upon payment and the sending to the CLIENT of a confirmation email including a description of the purchase and the PDF invoice.
Payments are prior to service provision; therefore, MUAY TAX ADVISORS, S.L. will not begin providing the service until payment is effective.
MUAY TAX ADVISORS, S.L. reserves the right to cancel services, temporarily or permanently, in the event of any issue related to payment collection.
7. Client rights and obligations
To provide the contracted service, the CLIENT must supply truthful data and undertakes to provide accurate information. The CLIENT is responsible for confirming receipt of notifications and informing us of any changes to their data; MUAY TAX ADVISORS, S.L. is exempt from any liability arising from failure to do so.
The CLIENT is solely responsible for the information provided and, where applicable, hosted in their private area; MUAY TAX is exempt from any liability that may arise.
The CLIENT undertakes to use the services in good faith, without violating national or international law or infringing third-party rights.
It is the CLIENT’s responsibility to ensure that their company and activities comply with the strictest applicable laws, nationally, at European and international level, in their place of residence and where they operate. The CLIENT is ultimately responsible for any claim, sanction, fine or legal process directed at their company or person.
The CLIENT must use the services contracted via this website for entirely lawful purposes and in compliance with the tax regulations of their country of residence (or domicile, if different).
If MUAY TAX becomes aware that the CLIENT has provided false information, created a fictitious user profile, or offers/requests services or products that violate the law, morality and good customs, MUAY TAX will suspend or cancel the account (without prejudice to legal action and claims for damages).
The same applies to content that infringes own or third-party rights (e.g., intellectual/industrial property, fundamental rights, or any content contrary to law), which will be removed.
Under no circumstances may the CLIENT hold MUAY TAX ADVISORS, S.L. liable for consequences arising from their actions or those of their company, nor claim damages or compensation.
The CLIENT is expressly prohibited from using information accessed via the website or platform for advertising purposes or to send unsolicited bulk emails (spam) to other users.
The CLIENT is responsible for the security and confidentiality of the credentials used to access their private area and must keep them safe to prevent access by unauthorised third parties. The CLIENT must diligently perform all actions required for proper service delivery.
If the CLIENT chooses monthly contracting, they are obliged to a 6-month minimum term and to pay on time and in the appropriate manner.
8. Rights and obligations of Muay Tax
MUAY TAX ADVISORS, S.L. undertakes to provide the CLIENT with the contracted services, applying the highest diligence in service delivery.
As website owner, MUAY TAX ADVISORS, S.L. is solely entitled to define its terms of use, which are deemed accepted by all users, including when acting on behalf of a third party or entity.
MUAY TAX ADVISORS, S.L. reserves the right to temporarily interrupt service delivery via the platform when necessary to carry out updates, improvements or technical repairs. Whenever possible, prior notice will be given and interruptions scheduled at the least disruptive times.
The same removal and interruption measures apply to content infringing own or third-party rights (e.g., IP rights, fundamental rights, or any content contrary to law).
MUAY TAX ADVISORS, S.L. may also suspend service to any user who breaches these Conditions.
9. Disclaimer
The CLIENT is responsible for complying with the tax regulations corresponding to the country and/or region where they operate. MUAY TAX ADVISORS, S.L. is exempt from liability for actions clients may take in misuse of the services offered on this website.
MUAY TAX ADVISORS, S.L. is not liable for errors or unavailability of the service, delays in access or any anomaly due to the user’s connection problems or the Internet in general; nor for force majeure, fortuitous events or any other unforeseeable contingency beyond the company’s control.
Under no circumstances will MUAY TAX ADVISORS, S.L. be liable for errors or damages caused by incorrect, improper or inefficient use of the service by the user.
MUAY TAX ADVISORS, S.L. is not responsible for consequences arising from lack of communication with the CLIENT when attributable to malfunction of the email or other contact means provided, or to false data provided for such purposes.
The CLIENT expressly accepts that MUAY TAX ADVISORS, S.L. cannot guarantee continuous, uninterrupted server availability and acknowledges the possibility of Internet network issues, hardware/server failures, and other unforeseeable contingencies beyond Muay Tax’s control.
In no event shall MUAY TAX ADVISORS, S.L. be liable for indirect damages (e.g., commercial loss, loss of profits or clients, damage to brand image, or any other disruption—such as untimely disclosure of confidential information due to system deterioration or hacking).
10. Returns and Right of Withdrawal
The CLIENT has the right to withdraw from the sale, for any reason, within 14 calendar days following purchase.
However, given the nature of the services, which require certain preparatory activities, it will be understood that the service has already started; therefore, a full refund is not possible, and refunds will be as follows:
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If annual payment was chosen, 50% of the amount paid will be refunded, covering management expenses and services already rendered (e.g., document preparation, review of the client’s situation, etc.).
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If monthly subscription was chosen, no refund is possible.
Outside these cases, refunds may be managed by emailing support.es@muaytax.com with a description of the reasons for the refund. Please include your full name and order reference number. Once received, we will process the request within 14 days.
11. Communications
All notifications between the parties will preferably be made by email. The CLIENT must provide the necessary information for this purpose, is responsible for informing MUAY TAX ADVISORS, S.L. of any changes to their data, and for confirming receipt of notifications. MUAY TAX ADVISORS, S.L. assumes no responsibility for these aspects.
12. Intellectual and industrial property
All Website contents—texts, graphics, photographs, logos, icons, images, as well as graphic design, source code and software—are the exclusive property of MUAY TAX ADVISORS, S.L., or, where applicable, of third parties whose rights it legitimately holds, and are protected by national and international law.
Any use of elements subject to intellectual or industrial property for commercial purposes, as well as their distribution, modification, alteration or decompilation, is strictly prohibited.
Infringement of any of the aforementioned rights may constitute a breach of these provisions and a criminal offence under Articles 270 et seq. of the Spanish Criminal Code.
13. User-generated content and participation channels
Claims regarding possible breaches of intellectual or industrial property rights over any of the services on this Website must be addressed to support@muaytax.com.
Users must comply with all applicable laws and regulations (national and international) and, in particular, if representing a company, abide by the advertising, marketing, privacy or other self-regulatory codes applicable to their industry. Specifically, the following obligations apply:
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Comply with these Terms and Conditions, the community rules, and all local, national and international laws.
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Do not impersonate another person or organisation; otherwise, this may constitute a criminal offence or other infringement under Spanish law.
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Do not use disrespectful or offensive language. Messages containing threats, insults or any comment that may offend or violate the moral integrity of other users will not be accepted. MUAY TAX ADVISORS, S.L. reserves the right to remove any content that contravenes this condition.
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Do not interfere with security-related features that prevent or limit the use or copying of any content. It is strictly forbidden to use this application to organise attacks or spam against any other services. Such content will be deleted, as will the accounts that carried out such actions.
Service administrators may delete or edit any content and/or user account that breaches any of the rules and obligations described in these legal terms or is deemed inappropriate by MUAY TAX ADVISORS, S.L.
14. Personal data — International data transfers
Contracting the service requires completing personal data forms in order to provide the contracted services, enabling us to contact you regarding these services and others that may be of interest, under the terms set out in our PRIVACY POLICY.
The data controller will be MUAY TAX ADVISORS, S.L., which will not disclose your data to third parties without your consent, except where necessary for proper provision of the contracted service.
Your consent and the performance of our relationship constitute the legal basis for processing your data, which will be retained while the relationship continues and as necessary to fulfil the stated purposes and comply with legal obligations.
Data will not be transferred to third parties without your consent, without prejudice to communications necessary to perform the service to public administrative and tax authorities in the country where the contracted registration is to be carried out, as well as, where applicable, for accounting purposes.
You may exercise your rights of access, rectification, erasure, objection, restriction of processing and data portability by emailing organizer@muaytax.com, attaching a copy of an identity document. You may also lodge a complaint with the relevant supervisory authority.
In accordance with European personal data protection regulations, and regarding personal data of natural or legal persons to which MUAY TAX ADVISORS, S.L. may have access in providing the contracted services (especially if accounting and tax management is contracted), MUAY TAX ADVISORS, S.L. will act as Processor, with the CLIENT remaining the Controller.
In all cases, this constitutes access to data on behalf of a third party, not a transfer or disclosure of personal data; the Controller retains control over uses and purposes of processing.
As Processor, MUAY TAX ADVISORS, S.L. undertakes to:
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Use personal data accessed solely to fulfil its contractual obligations with the CLIENT, always following the CLIENT’s instructions and not using them for any other purpose.
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Not disclose, transfer, assign or otherwise communicate the files or data contained therein—verbally or in writing, by electronic or paper means or by computer access—to any third party (except to those persons or entities necessary to carry out the requested services, such as the Tax Agency).
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Observe and adopt all security measures necessary to ensure confidentiality, secrecy and integrity of personal data accessed, and adopt in future any further measures required by law and regulations. The parties agree that the security measures corresponding to the nature of the data processed are basic level; the CLIENT must expressly and in writing inform MUAY TAX ADVISORS, S.L. when particularly sensitive data are involved.
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Assist the CLIENT in responding to the exercise of rights of access, rectification, erasure, objection, restriction of processing and data portability, and to not be subject to automated individual decisions (including profiling).
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Actively cooperate with the CLIENT in inspections, requirements and other actions by or before the AEPD or other supervisory authority.
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Inform the CLIENT of any security incidents it becomes aware of within 48 hours.
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Destroy or return to the CLIENT the personal data, as well as any media or documents containing personal data subject to processing. Data will not be destroyed when there is a legal provision requiring their retention, in which case only return will take place.
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Keep data duly blocked while liabilities may arise from its relationship with the Controller.
15. Applicable law and jurisdiction
This contract is commercial in nature and is deemed concluded in Spanish territory. Spanish law shall apply to its performance and interpretation.
In the event of any disagreement or dispute between the parties regarding interpretation, content or performance of the contract that is not settled amicably, the parties submit to the Courts and Tribunals of Valencia (Spain), waiving any other jurisdiction that may correspond to them, without prejudice to the provisions above and provided there is no mandatory rule to the contrary.
